Frequently Asked Questions

Yes, Cheeky Bingo is fully licensed and regulated by the UK Gambling Commission (licence number available on our site footer). We use 128-bit SSL encryption to protect your personal and financial data, and we're committed to responsible gambling practices. All games are regularly tested for fairness by independent auditors, and your funds are held in segregated accounts separate from company operations.

Your welcome bonus is automatically credited after you register, verify your account, and make your first deposit. Simply create your account, complete the quick verification process (usually takes minutes), deposit the minimum qualifying amount, and your bonus will appear in your account immediately. Remember to check the wagering requirements in your account dashboard before playing.

We accept all major UK payment methods including Visa, Mastercard, Maestro, PayPal, Paysafecard, and direct bank transfers. Deposits are instant for card and e-wallet payments, while withdrawals typically process within 24-48 hours. There are no deposit fees, and the minimum deposit is just £10, making it easy to start playing right away.

Absolutely! Cheeky Bingo is fully optimized for mobile play on all iOS and Android devices without downloading an app. Simply visit our website through your mobile browser and log in - all games, promotions, and account features work seamlessly on smartphones and tablets. You can even buy bingo tickets and play slots while on the go with the same smooth experience as desktop.

Withdrawal processing typically takes 24-48 hours once your account is verified. E-wallets like PayPal are usually the fastest (often same-day after processing), while bank transfers can take 3-5 working days. First-time withdrawals require identity verification for security, but this is a one-time process. Once verified, subsequent withdrawals are much quicker.

Wagering requirements vary by promotion but are clearly stated in each bonus's terms and conditions. Typically, bingo bonuses require 3x-4x wagering on the bonus amount, which is lower than many competitors. You can track your wagering progress in real-time from your account dashboard. Only bingo game play contributes 100% toward wagering, while slots may contribute differently depending on the specific promotion.

No download is required - Cheeky Bingo runs entirely in your web browser using modern HTML5 technology. This means instant access from any device without eating up storage space on your phone or computer. Just visit the website, log in, and start playing immediately. This also ensures you always have the latest version with all new games and features automatically available.

We offer 90-ball bingo, 75-ball bingo, 80-ball bingo, and special themed rooms with different ticket prices and prize pools. Games run throughout the day from as little as 1p per ticket up to higher-stakes rooms with guaranteed jackpots. We also have exclusive progressive jackpot rooms and special community games with chat features where you can socialize with other players while playing.

We take responsible gambling seriously with multiple tools to help you stay in control. You can set daily, weekly, or monthly deposit limits, take a break with our self-exclusion options, and access reality checks that remind you how long you've been playing. We also provide links to organizations like GamCare and BeGambleAware, and our support team is trained to identify and assist players who may need help.

Yes, new players often receive free bingo tickets or no-deposit bonuses upon registration, allowing you to experience real games without risking your own money. Additionally, many of our slot games have demo versions you can try. This lets you get comfortable with the platform, explore different game types, and understand how everything works before making your first deposit.

Congratulations! Jackpot wins are credited to your account immediately and our team will contact you to verify the win and guide you through the withdrawal process. Large wins may require additional verification for security purposes, but all legitimate wins are paid in full. There's no maximum withdrawal limit on jackpot wins, and you can choose to withdraw gradually or all at once depending on your payment method.

Our customer support team is available daily from 9am to midnight UK time via live chat, email, and telephone. Live chat is the fastest way to get help, with average response times under 2 minutes. For queries outside these hours, you can email us and we'll respond first thing the next morning. We also have a comprehensive help center with instant answers to common questions available 24/7.